Refund Policy
Your satisfaction matters to us — here's how we handle returns
Eligibility
Refund Eligibility
7-Day Window
Customers have 7 days from the date of purchase or from the date of receiving the device to submit a refund request.
Proof of Purchase Required
To qualify for a refund, customers must provide a reasonable explanation along with valid proof of purchase.
Conditions
What Qualifies (and What Doesn't)
Refund Approved
- Device is faulty due to technical or manufacturing defects
- Device was received in a damaged condition
Not Eligible for Refund
- Change of mind
- Buyer's remorse
- Physical damage caused after collection or delivery
- Software issues caused by user actions
- Normal wear and tear
Process
How to Request a Refund
1
Submit Within 7 Days
Your refund request must be submitted within the 7-day grace period from date of purchase or receipt of the device.
2
Return the Device
The device must be returned in its original condition, including all original packaging, accessories, and invoice.
3
Inspection & Assessment
CellConnectZA reserves the right to inspect and test the device before approving any refund request.
4
Refund Processed
Approved refunds will be processed via the original payment method where applicable.
Original Payment Method
All approved refunds will be returned via the same payment method used at checkout. Processing time may vary depending on your bank or payment provider.
Important Notice: CellConnectZA reserves the right to decline refund requests that do not meet the above requirements. All refund decisions are subject to device inspection and assessment by our team.
Have a Refund Query?
Get in touch and we'll sort it out as quickly as possible
