CellConnect ZA is the responsible party for the personal information collected through this website. We are a South African online retailer specialising in smartphones and mobile accessories.

We collect personal information only when it is necessary to process your order or provide our services. This includes:

• Identity information — your full name.
• Contact information — email address, phone number, and delivery address.
• Payment information — processed securely through our payment providers. We do not store card details.
• Order information — products purchased, order history, and transaction records.
• Technical information — IP address, browser type, and pages visited, collected automatically when you use our website.
• Communication records — emails, WhatsApp messages, or other correspondence with our team.

We use your personal information only for legitimate business purposes, including:

• Processing and fulfilling your orders.
• Sending order confirmations, invoices, and shipping notifications.
• Communicating with you regarding your order or support queries.
• Arranging delivery through our courier partners.
• Processing refunds where applicable.
• Improving our website and customer experience.
• Complying with legal obligations under South African law.

We will not use your personal information for any purpose other than those listed above without your prior consent.

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Courier partners — The Courier Guy and PostNet receive only the information needed to deliver your order (name, address, contact number).
• Payment providers — Payflex, PayJustNow, Stitch Express, and other payment gateways process transactions securely under their own privacy policies.
• Legal obligations — We may disclose information where required to do so by law, court order, or government authority.
• Business transfers — In the event of a merger or acquisition, personal information may be transferred as part of that transaction.

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, and unauthorised access. These include:

• Secure SSL encryption on our website and checkout process.
• Payment processing through PCI-compliant payment gateways.
• Restricted access to personal information within our team on a need-to-know basis.
• Regular review of our security practices.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Order records are kept for a minimum of 5 years for accounting and legal compliance purposes.
• Customer support communications are retained for up to 2 years.
• Technical data such as website logs may be retained for up to 12 months.

Once information is no longer required, it is securely deleted or anonymised.

As a data subject under the Protection of Personal Information Act, you have the following rights:

• Right of access — You may request a copy of the personal information we hold about you.
• Right to correction — You may request that inaccurate or incomplete information be corrected.
• Right to deletion — You may request that we delete your personal information, subject to legal retention requirements.
• Right to object — You may object to the processing of your personal information in certain circumstances.
• Right to lodge a complaint — You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of your rights, contact us at support@cellconnectza.co.za. We will respond within a reasonable timeframe.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember items in your cart and your preferences.
• Analyse website traffic and usage patterns to improve our store.
• Enable certain features such as wishlist functionality.

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. By continuing to use our site, you consent to our use of cookies.

Our website may contain links to third-party websites, including courier tracking pages and payment provider portals. CellConnect ZA is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.